FAQ
Here are some frequently asked questions (FAQs) about the ordering process and burning candles:
FAQ's for Ordering
How long does it usually take to ship and receive my products?
Orders are typically processed & shipped within 1-5 business days. Order can take longer to process around holidays and special events. Please allow additional processing time. You will receive an email confirmation when the shipping label has been created for our order.
Depending on the carrier tracking your order can take 48-72 once the label has been created. After your order has been shipped the arrival of your order it out of our control. We cannot replace missing or stolen packages. Please see our shipping page for further details.
What if an item is defective or damaged as it arrives?
Your satisfaction is our priority. If your product arrives damaged, please contact us through the 'Contact Us' form on our website.
Keep the original packaging materials, as we may need them returned. For more information, visit this page."
What if I really don't like the fragrance I ordered? Can I return it?
Regrettably, unless there is a defect in the candle, we cannot offer exchanges based on personal fragrance preferences.
Everyone has a unique sense of smell and preference, so we hope you understand this policy.
However, remember that candles make excellent gifts; even if a scent isn't your favorite, a friend, co-worker, or family member might love it.
Each product description includes detailed fragrance profiles and notes to help you make an informed choice.
We are also planning to introduce sample fragrances in the future, allowing you to explore different scents before making larger purchases.
FAQ's for Candle Burns
How should I trim the wick?
Trim the wick to about 1/4 inch before each use. This helps prevent smoking and ensures an even burn.
How long should I burn a candle for?
It's recommended to burn a candle for 1-4 hours at a time, depending on the size of the candle. This prevents the wax from overheating and ensures a clean burn.
How do I extinguish a candle safely?
Use a candle snuffer to extinguish the flame, or gently blow it out. Avoid blowing directly onto the wax to prevent hot wax splatter.
How can I prevent tunneling in my candle?
Allow the wax pool to reach the edges of the container during the first burn. This helps prevent tunneling and ensures an even burn in subsequent uses.
Can I leave a candle burning unattended?
No, it's not safe to leave a burning candle unattended. Always extinguish candles before leaving the room or going to bed.
How do I clean up spilled wax?
Allow the wax to harden completely, then gently scrape it off using a plastic scraper or a credit card. You can also place the container in the freezer for a few hours to make the wax easier to remove.
What should I do if the flame gets too large?
If the flame becomes too large or flickers excessively, extinguish the candle immediately. Trim the wick and allow the wax to cool before relighting.
How do I store candles properly?
Store candles in a cool, dry place away from direct sunlight and heat sources. Keep them upright to prevent warping or melting.
Can I reuse candle containers?
Yes, you can reuse candle containers once the wax has been fully burned and cleaned out. Wash the container with hot, soapy water to remove any residue before reusing it.
Are there any safety tips I should follow when burning candles?
Always burn candles on a heat-resistant surface and away from drafts, flammable materials, and out of reach of children and pets. Never move a burning candle and keep it away from curtains, bedding, and other combustible items.
What if an item is defective or damaged as it arrives?
Your satisfaction is our priority. If your product arrives damaged, please contact us through the 'Contact Us' form on our website.
Keep the original packaging materials, as we may need them returned. For more information, visit this page."
What if I really don't like the fragrance I ordered? Can I return it?
Regrettably, unless there is a defect in the candle, we cannot offer exchanges based on personal fragrance preferences.
Everyone has a unique sense of smell and preference, so we hope you understand this policy.
However, remember that candles make excellent gifts; even if a scent isn't your favorite, a friend, co-worker, or family member might love it.
Each product description includes detailed fragrance profiles and notes to help you make an informed choice.
We are also planning to introduce sample fragrances in the future, allowing you to explore different scents before making larger purchases.